Refund policy

Returns and order issues

Contact us within 14 days of delivery if your item arrives damaged, defective, incorrect, or missing parts. Photos of the item, packaging, and shipping label help us review the issue faster.

Unused items in original packaging may be eligible for return within 30 days of delivery. For hygiene reasons, used litter, opened filters, opened cleaning products, and used grooming items cannot be returned unless the item is defective.

Please contact us before sending anything back. Returns sent without approval may not be accepted.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and reviewed, or after we confirm that a damaged or missing item claim is eligible. Your bank or card provider may need extra time to post the refund.

This page is a customer-service summary. It does not limit any rights you may have under applicable consumer protection laws.