Contact Mewket

Contact Mewket

Tell us what your cat needs.

For order support, product questions, or shipping issues, send a clear message and we will help with the next step.

What to include

If your message is about an order, include your order number, the email used at checkout, and a short description of what happened. For damaged or incorrect items, photos help us review the issue faster.

How we can help

  • Order questions, address changes, and cancellation requests before processing starts.
  • Shipping questions for Canada and the United States.
  • Product guidance for fountains, feeders, litter care, grooming, beds, and toys.
  • Damaged, defective, incorrect, or missing items.
  • Questions about returns, refunds, and replacement parts.

When to expect a reply

We aim to reply within 1 to 2 business days. During holidays, launches, or carrier delays, replies may take longer.

Messages are reviewed in the order they arrive. Sending the same request more than once may move the conversation out of sequence, so one clear message is best.

Please do not include payment card details, account passwords, or other sensitive information in your message.
Contact Mewket

Tell us what your cat needs.

For order support, product questions, or shipping issues, send a clear message and we will help with the next step.

What to include

If your message is about an order, include your order number, the email used at checkout, and a short description of what happened. For damaged or incorrect items, photos help us review the issue faster.

How we can help

  • Order questions, address changes, and cancellation requests before processing starts.
  • Shipping questions for Canada and the United States.
  • Product guidance for fountains, feeders, litter care, grooming, beds, and toys.
  • Damaged, defective, incorrect, or missing items.
  • Questions about returns, refunds, and replacement parts.

When to expect a reply

We aim to reply within 1 to 2 business days. During holidays, launches, or carrier delays, replies may take longer.

Messages are reviewed in the order they arrive. Sending the same request more than once may move the conversation out of sequence, so one clear message is best.

Please do not include payment card details, account passwords, or other sensitive information in your message.