Processing time

Most orders are prepared within 1 to 3 business days after payment is confirmed. During busy periods, product launches, or holidays, processing may take longer.

You will receive an email when your order ships. If your order contains items from different suppliers or warehouses, items may arrive in separate packages.

Delivery estimates

Delivery estimates are shown at checkout when available. They are estimates, not guarantees. Weather, carrier delays, customs checks, remote delivery areas, and high-volume seasons can affect arrival dates.

If we cannot reasonably ship an item to your address, we may cancel the order and issue a refund for the affected item.

Shipping costs

Shipping costs are calculated at checkout based on your location, selected shipping method, and the products in your cart. Bulky items such as litter, furniture, large fountains, or automatic feeders may have separate shipping rules.

Returns and order issues

Contact us within 14 days of delivery if your item arrives damaged, defective, incorrect, or missing parts. Photos of the item, packaging, and shipping label help us review the issue faster.

Unused items in original packaging may be eligible for return within 30 days of delivery. For hygiene reasons, used litter, opened filters, opened cleaning products, and used grooming items cannot be returned unless the item is defective.

Please contact us before sending anything back. Returns sent without approval may not be accepted.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and reviewed, or after we confirm that a damaged or missing item claim is eligible. Your bank or card provider may need extra time to post the refund.

This page is a customer-service summary. It does not limit any rights you may have under applicable consumer protection laws.