Shipping & Returns

Know when your order will arrive.

Delivery timing, tracking, pickup, and order support for customers in Canada and the United States.

Standard delivery 21-28 days

Free shipping on qualifying orders over CA$60.

Checkout is the final total. Mewket does not add surprise shipping, duty, or customs fees after you place your order.

Order processing 1-3 business days

Time needed to prepare your order before dispatch.

Canada 21-28 days

Estimated calendar days after your order ships.

United States 21-28 days

Estimated calendar days after your order ships.

Need cat litter sooner?

Selected cat litter and other local-stock items may be delivered faster or collected from a designated pickup location. Available options appear at checkout.

3-5 business days

Fast delivery for eligible local-stock products.

Designated pickup

Pickup details are sent after confirmation. Please wait for a ready-for-pickup message before visiting.

If neither option appears at checkout, standard 21-28 day delivery applies.

Delivery times

We choose the most suitable available carrier for your address and product. Your tracking number is sent by email after dispatch.

Destination	After dispatch
Canada	21-28 calendar days
United States	21-28 calendar days

Estimates begin when your order ships, not when it is placed. Please allow 1-3 business days for processing. Weather, customs checks, remote locations, carrier delays, and peak seasons may affect arrival dates.

Shipping questions

Clear answers about tracking, delays, split deliveries, changes, and returns.

01How do I track my order?

Once your order ships, we will email your tracking number. The first carrier scan may take a few business days to appear. You can check progress at any time through our tracking page.

02Why is my package taking longer than expected?

Carrier congestion, customs checks, weather, remote delivery areas, and address issues can cause delays. If your order is past the 28-day estimate after dispatch, or tracking has not updated for more than 10 days, message us with your order number and we will investigate.

03What if my package is lost or damaged?

If the carrier confirms that your parcel was lost before delivery, or your order arrives damaged, incorrect, or missing parts, contact us within 14 days. Include your order number and clear photos of the item, packaging, and shipping label so we can arrange the appropriate replacement or refund.

04Why did my order arrive in separate packages?

Some items may be prepared by different fulfillment partners or warehouses. One order can arrive in more than one parcel, each with its own tracking number. You are only charged the checkout total shown when the order is placed.

05Can I cancel or change my order?

Message us as soon as possible if you need to change an address, product, or quantity. We process orders quickly and cannot guarantee changes after fulfillment begins or the parcel has shipped.

06Returns and refunds

Unused items in their original packaging may be eligible for return within 30 days of delivery. For hygiene reasons, used litter products, opened filters, opened cleaning products, and used grooming items cannot be returned unless defective.

Please contact us before sending anything back. Approved refunds are returned to the original payment method after the item or claim is reviewed. Your bank or card provider may require additional processing time.

07Where does Mewket currently ship?

Mewket currently serves customers in Canada and the United States. Availability can vary by product, location, carrier service, and package size. If an item cannot be delivered to your address, checkout will let you know or our team will contact you.