Answers before you order.
A quick guide to Mewket orders, shipping, product care, returns, and everyday cat-care decisions.
What is Mewket?
Mewket is a cat-care store from BLS Company. We focus on products that make daily routines easier: hydration, feeding, litter care, grooming, comfort, and play.
Where do you ship?
We currently focus on Canada and the United States. Shipping availability can vary by item and address, especially for bulky products or remote locations.
How long does order processing take?
Most orders are prepared within 1 to 3 business days after payment is confirmed. You will receive an email when tracking becomes available.
Why did my items arrive separately?
Some items may ship from different suppliers or warehouses. This can happen with larger products, refills, or accessories ordered together.
Can I change or cancel an order?
Contact us as soon as possible. We can only change or cancel an order before it has entered processing or shipping. Once an order is moving, we may need to handle it as a return.
How do I choose a fountain or feeder?
Start with your cat's routine. For water fountains, consider capacity, filter replacements, cleaning access, and noise level. For feeders, consider meal size, schedule control, power options, and whether your cat eats too quickly.
How often should filters or refills be replaced?
Follow the product instructions on the item page or packaging. Replacement frequency can change based on water quality, number of cats, shedding, and how often the product is used.
Can I return litter, filters, or grooming products?
Unused items in original packaging may be eligible for return. Used litter, opened filters, opened cleaning products, and used grooming items cannot be returned for hygiene reasons unless they are defective.
What if my order arrives damaged or incorrect?
Contact us within 14 days of delivery with your order number, photos of the product, photos of the packaging, and a short description of the issue.
Do your products replace veterinary advice?
No. Mewket products support daily care at home, but they do not replace veterinary diagnosis, treatment, or nutrition advice. If your cat has a health concern, speak with a licensed veterinarian.
Still need help?
Visit our Contact Mewket page and send us the details. We will help you find the next step.